Lines of Business
BAC’s dedicated team of professionals provides a comprehensive range of solutions designed to meet the specific needs of our military, government and commercial customers. We follow industry best practices to meet high quality standards across all of our contracts; we are one of only 250 companies nationwide CIMS-Green Building certified and one of the few to hold the CIMS-GB with Honors certification.
From growing a performance work statement to better meet emerging needs to customizing our production line to serve new products, our teams are committed to providing the best possible support to our new and future customers.
We offer a broad array of core capabilities to support business needs including:
AbilityOne® Program
We are a proud participating nonprofit within the AbilityOne program, which harnesses the purchasing power of the federal government to employ people who are blind or have significant disabilities across the US. Through AbilityOne, BAC provides best-value services for our federal customers while, employing hundreds of people with disabilities across contracts in Florida, North Carolina, Virginia and Puerto Rico. Offering competitive wages and excellent benefits, BAC’s AbilityOne careers empower our employees with disabilities to lead more productive and independent lives.
Contact Center
As the frontline support for customers, our Customer Service Representatives (CSRs) address and resolve beneficiary support, web service, and communications issues. Our Tier 1 Support (L1) team provides the first touchpoint in handling general inquiries and product-related questions, and provides fundamental assistance for a wide range of concerns. Our call handlers undergo a comprehensive customized training program, tailored to equip them with the precise skills, and knowledge base needed to navigate challenges in your contact center need, ensuring a seamless and effective customer support experience.
Business IT Services
In addition to full service Contact Center services, BAC offers a robust training program designed to prepare employees to seamlessly join the AbilityOne® Program, delivering top-notch IT Services. Our inclusive programs empower individuals with diverse abilities nationwide, enabling them to attain globally recognized certifications such as CompTIA A+ and CompTIA Security. Our technicians and partners specialize in providing both remote and deskside services across Tier L0, L1, and L2 support scenarios; 508 compliance, testing, reporting, and web accessibility assessments; cybersecurity and myriad other IT program management services. This ensures optimal outcomes for our clients, as we meticulously match their needs with the right blend of resources and technical solutions.
Administrative Services
Our team handles highly sensitive document management needs for our government customers professionally and efficiently, allowing their employee teams to better focus on other critical community services.
Our multi-county, multi-location support includes:
- Digitizing sensitive personal, historical medical records
- Document cataloging
- General document management
Facilities Support/Grounds & Environmental
With service contracts with the Department of Transportation, Military Installations, and Commercial Playing Fields our team has experience with a large assortment of grounds and facility maintenance needs.
We are committed to exceeding standards while using safe, green technology, as evidenced by the many certifications we maintain, we are one of only 320 north American companies to hold the International Sanitary Supply Association’s CIMS-Green Building (GB) certification, advanced by the Global Biorisk Advisory Council, and one of even fewer to have obtained CIMS-GB with Honors status.
Food Services
Since 1991, BAC’s team of experienced dining operations professionals have provided our military with award-winning service, including multiple USAF Hennessey Awards, while providing quality meals to more than 800 airmen a day and 24,500 people a month.
Our food service competencies include:
- Complete food preparation and food service delivery
- Administrative accounting
- Quality assurance management
- Budgetary support
- Customer support
- National Restaurant Association ServSafe accreditation
Commissary
The BAC team provides full-service commissary operations at a number of military installations across the Southeast, processing more than 365,000 cases a month for commissary warehouses.
Our competencies include:
- Shelf-stocking
- Warehousing
- Custodial services
BAC Production Services
In addition to our work with the AbilityOne program, we also operate a production facility with extensive capabilities including full warehouse operations, EDI adherence, third-party logistics and are a registered USPS mailer/bulk mailer.
Logistics
Our comprehensive logistics solutions encompass a wide range of capabilities, including third-party logistics (3PL) services for warehouse and storage solutions, transportation management systems (TMS), and supply chain management (SCM). At BAC, we go beyond the basics to provide value-added services, such as order fulfillment and inventory management.
Packaging
Did you know that our in-house Production Center team packages over 17 million condoms a year for the Florida Department of Health? Through our RESPECT of FL contract, BAC employees package essential items such as hand sanitizer, exam gloves, and first aid kits.
BAC’s packaging services also include:
- Customized kit assembly
- Bulk repackaging
- Heat sealing
- Poly-bagging
Interested in ordering products? Contact Production Center Director, orders@bacemploy.com.
Customized Manufacturing
As far as our team is concerned no two projects are the same. That’s why we welcome the opportunity to support businesses unique needs through a tailored approach.
Simple assembly jobs are the nuts and bolts of our Production Center. Our customers can count on our workforce to put quality first, ensuring products are assembled and delivered in a timely fashion. By supporting individuals with disabilities through meaningful production work helps to build a more inclusive community.
We perform:
- Component and product assembly
- Counting
- Labeling
- Measuring
- Parts sorting
- Weighing
We carefully listen to determine the specific needs and mission of our customers, then develop a customized plan that meets their expectations. Our team then works diligently to deliver a high-quality job that’s not only on-time, but on-budget.
